🎰 Worst customer service ever! - Review of Mystic Lake Casino Hotel, Prior Lake, MN - Tripadvisor

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Minnesota's largest casino only 25 minutes from Mall of America® with slots, blackjack, bingo, luxury hotel, entertainment, best of Items can be retrieved 24 hours a day at the Security Podium inside Mystic Lake. Lost and Found can be reached at or [email protected] Phone: () ​


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reviews of Mystic Lake Casino "It's not really fair to compare this casino to anything in I did see lots of confetti on the ground and the casino seemed like they were I don't think security is doing a very good job of screening read more.


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() (Phone) Find modern conveniences in every room at Mystic Lake including Keurig® Mystic Lake Center®, the new state-of-the-art meeting and event facility joins Mystic Number of hotel/motel rooms: ; Total indoor lodging units available in winter: ; Total number of indoor lodging units:


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Mystic Lake Casino Hotel: Worst customer service ever! and received the most rude, unprofessional treatment possible by the hotel and security staff. We are.


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Bingo is always a great time. Thank you for the feedback, Tony. Thank you for taking time to review your stay, we welcome all feedback and the opportunity to improve our service and facility. The drink are way over-priced. Lowest prices for your stay. We look forward to the opportunity to welcome you back to Mystic Lake Casino Hotel in the future. Oh and it's Minnesota people, just use valet Thank you for your kind words and feedback, and for the privilege of hosting you for your Minnesota getaway. One downside of this casino is the crowd is rather juvenile since you only have to be 18 to gamble. Our Compact with the State sets a minimum and maximum amount of return on the machines and we are required to stay within that range. We hope that we will see you here again in the future, hopefully with better luck! It is small and every seat is a good seat, you really can't go wrong. We hope you consider visiting us again in the near future. We are thrilled to see you found our team members helpful, our rooms comfortable and the food remarkable. As you mentioned, we are highly regulated, both by the Gaming Commission and the State of Minnesota. We have passed along your feedback. Rooms are just average, you can hear everything going on in the hallways. Wow -- what a great review! My wife and I always make it a point to spend a night or two here while visiting her family in Minnesota every year. Buffet was remarkable, so many choices. Our payouts are consistent with other casinos in the state and are even better than many other jurisdictions such as Iowa, Connecticut and New Jersey. As a guest of Mystic Lake Casino Hotel, you have every reason to expect the highest level of excellence in all aspects of your visit. While this casino is the biggest and probably nicest in Minnesota it also one of the tightest in terms of payouts. It is concerning to hear that we did not meet your expectations on your recent stay. Which is unbelievably poor compared to other programs. Well, I'm with the locals on this as this is a much more liberal casino. Guests 1 room , 2 adults , 0 children Guests 1 2. The on-site site restaurant is 'on point. Their machines are tight There are millions of people nearby and they know it. At check in, it took 20 minutes to get the rate we reserved. Mystic Lake is always busy and always pulling in the revenue. If you like brass fixtures then look no further!!! We take great pride in providing comfortable rooms, world class gaming and top notch service. It is great to hear that our team members are helpful and friendly; and that you enjoy the show room, pool, and spa. Hotel staff are very helpful,friendly, always willing to help with either directions or informations about the casino. Thank you for taking the time to post your review on TripAdvisor. There is also a shuttle that'll take you there from the main lobby. I need to clarify here Mystic Lake pays more than they need to per their gaming compact, but not enough based on the overall casino industry. Paul area, and we hope to have the opportunity to welcome you back again in the future. Rooms are clean, not much noise but we did stay on a higher floor. A couple years ago they finally changed their alcohol policy and you can now purchase alcohol on-site I still think you should drink for free while you're gambling.

Despite coming out on the positive side on the casino side, the hotel customer service was horrible.

They just do Mystic Lake is a beautiful property with nice rooms and amenities. We will make sure your comments are shared through the departments. We stayed at the Mystic Lake Casino Hotel, it was a wonderful place to stay. We are pleased that Mystic Lake Casino Hotel was able to provide a wonderful experience and I surely hope you will return again soon.

The theater is fantastic. We think you mystic lake casino security phone number be very happy with our new rooms upon completion of our hotel renovation, they will be mystic lake casino security phone number The hotel hasn't changed at all.

Thank you again for all your genuine feedback. They are constantly making improvements, adding more nonsmoking slots it's very very smokychanging the layouts, adding new slots.

If you want to play with a slightly younger crowd then hit up the Friday and Saturday night sessions. I am curious to see what the renovations will bring. Nowadays, penny slots are the gambling floor with max bets up to ten dollars or more- the max bets don't increase payout percentages unless there is a progressive jackpot Myself along with many other long-time gamblers are sick of mystic lake casino security phone number gouging our bankrolls with the low paying penny machines that occupy nearly the entire gaming floor.

Https://list.rotshild.ru/casino/hard-rock-hotel-casino-sioux-city.html have sandia casino food court coming here for a decade and it's not nearly as fun as it used to be.

Mystic Lake Casino Hotel. I used to be a VIP and you could win jackpots every now and then and now you can't buy one. Enough is enough. Valet, slot attendants and bar servers are all very helpful and friendly. These payouts were fine back in the day when lower denomination machines were only few on the casino floor.

Be prepared to get there really early and park far away, valet fills up quickly on show nights. They mystic lake casino security phone number spent millions and millions lobbying to keep any competition out of the area. Unfortunately, payouts are also random and sometimes run in hot and cold cycles.

I have to say Little Six pays much better and is where you will find the 'locals'. For those of you that did not gamble before penny machines became "king" Thank you for expressing the kind words regarding our property and amenities.

Mystic Lake is the biggest mystic lake casino security phone number in the upper Midwest. The bathroom situation is terrible inside the theater, so keep your ticket and there are bigger bathrooms just outside of the theater.

Show Prices.

Thank you for taking the time to share your experience. Mystic Lake dominates the Twin Cities and has very little competition. The rooms are nothing special. Parking is easy except on show nights. Valet is now free, but please tip, they stand outside in MN winters no matter what! The Casino was a blast. Then, we left and accidentally forgot our bathing suits in the hotel bathroom and received the most rude, unprofessional treatment possible by the hotel and security staff. With all of the recent upgrades made to now serve alcohol it seems the payment plan is via tighter slots and less rewards through their loyalty program. I agree with most of the other reviews. There is a pretty decent spa and pool area. I have fun there, Mystic Lake, however, is almost always a 'mistake'. They have by far the biggest slot selection and the most to do, other than gamble. While they may be "regulated" they are way tighter than Vegas. I have commented before on how this is what one would expect from a non-regulated establishment. No smoke smell in hotel room and beds are soft, comfortable. Worst customer service ever! It's definitely worth ordering a double when they ask! The rooms may not be updated but the casino floor has been. Our sincere apologies for the unsatisfactory level of service you received from our Front Desk and Security team members. Log in to get trip updates and message other travelers. It is still a fun evening out with friends, just don't expect a luxury room and to walk away a big winner. In regards to gaming, we are highly regulated, both by the Gaming Commission and the State of Minnesota. I will say they are very clean for having not been updated in at least 15 years. We are sorry to hear about your unfortunate luck on our slot machines. They have succeeded and continue to gouge patrons with their thousands of penny machines that pay out LESS that industry standard. We are looking forward to offering a new and fresh look in our rooms with the much anticipated hotel renovation.