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Lorem ipsum dolor sit amet, consectetur adipiscing elit. Mr Green Casino reported this review for breaching of Trustpilot guidelines. I contacted customer services today to help with my withdrawal. They can do this by using electronic checks, such as checking credit referencing agencies and the electoral roll. Has anyone actually passed the ID verification with Mr Green? Well done for your win, we hope that the withdraw process hasn't spoiled this for you. Overview Reviews About. Hi Jason, thank you for taking the time to let us know about your experience with Mr Green, sorry to hear about your frustrations towards our Green Gaming Toolkit and license compliance procedures. My account number sort code. Slightly troubles twice with a really non sense reason while withrawing. Hi there, thank you for letting us know your thoughts. Cant think of one reason to gamble with them No promotions free bets spins like other online casinos Terrible returns on games yes they will say they are random but any player can make their own mind up roullette game appears very compensated. We are currently assessing the review in accordance with our reporting processes. So you spend your cash with them which is taken immediately. However the human bot upon receipt of a passport copy demanding a copy of the original ID photo. If the check is successfully completed electronically, consumers will be able to place bets without providing copies of their ID documents. Then they want bank statements. My address which is on my bank Statement Still no help from them sorting it Only two emails asking for I'd. Live chat is always visible and they help so friendly. Bear in mind this passport is a decade old and as an actual normal human don't have the surviving copies of the photos. Words fail honestly How can u trust a casino that does not pay out wot is owed I am so upset about this. These wins were from different days. Still not in Again I rang no one there I've sent photos ov my bank statement. But non nothing. We always love the opportunity to turn 1 star into 5 stars. Avoid like the plague. UK gambling commission rules in regards to requesting ID verification Hi I wrote a letter to the UK gambling commission expressing concern about the laws governing ID documents and when they should be applied for by online casinos like Mr Green and this in part is his reply. Good support, good site. Horrible experience, Rotten Cs. Of course I immediately withdrew my deposit as I will never use clown college casino. If you would like further information or would like us to look into this for you then please send an email to webcare mrgreen. I like MrGreen Casino. Lovely site, got most games you'd want, and the support is good. I had a awesome talk to a support staff, he helped me clear My worry's and helped me understand the things i dint. I did just that. Hi Zhenya, thank you for taking the time to get in touch. Had problems with withdrawl Had problems with withdrawl, but not bad casino! Praesent nec erat convallis. I high recommend Mr Green Casino. Honestly perhaps these guys should setup on steam? This advisor told me to complain by email telling them my issue, quoting my account number so they can look at the chat transcripts and my preferred outcome. So far I have found them great and will be returning, thank you. When they won't give it. Great casino apart from this issue Paypal withdrawals are instant. The new rule is that all GB licensed gambling companies must fully verify a consumers age and identity before allowing them to place a bet. I have been required to do so, which is OK, so have sent them scanned copies of my passport, council tax utility bill and my Lease Agreement as a proof of address. Ime so angry. MrGreen have gone down hill recently.

Had some problems as i am new to this. It's actually comedy value the game is so bad Oh and if you do win some money or green casino to withdraw because you dont want to bet another pound with green casino they charge you a percentage on your withdrawal green casino I really found this frustrating please can Mr green tell my why you had to do more checks!!!

Have rarely heard anything as ridiculous. Which I did. They cannot ask for identity documents once bets have been placed, the changes in May were introduced to prevent gambling companies placing obstacles in the way of consumers withdrawing money.

If they are not able to verify you electronically then you will be asked to provide copies of your identity documents such as passport, driving licence read more utility bills.

I love this site but I'm beginning towonder No one as done nothing to help. I like mr green green casino employees, always help. Reply from Mr Green Casino. Whats the point in the deposit limit tool?????? We're sorry to hear you're not enjoying your time with Mr Green.

Just before that I took time out Thinking my money would golf mount airy casino resort in my bank. I did speak to someone else after have sent them and sent further documents and another copy of my passport for the sole reason to let them know they lost a valid verified potential customer.

Had some green casino as i am new to this Had some problems as i am new to this. Write a review. All regulated online casinos must complete a verification process to ensure compliance with their gaming licenses.

I've had a couple of issue re deposit limit not refreshing but nothing major. A few days later. So I decided to sort this out immediately with live chat. Deposit limits are a massively important part of our Green Gaming toolkit and are designed to help players play responsibly. Information from consumers helps us to see how operators are acting and leads into our compliance work. Why I expected all my wins to clear. Also terrible like no other site for giving you the number closest to your best stake. My ac is verified and if I request withdrawal at 9pm its usually in my account by 4pm the following day. Thank you for taking the time to let us know about your experience with Mr Green. Great site and thankyou mr green!!! The have been messing with deposit limits then when you go on chat to inquire why they say we have done this for your protection. The requirements of gaming licenses are always changing and as a regulated and compliant casino, we occasionally need to change things to ensure that we remain compliant with new regulations. Filter by:. Withdrawal muggery So you spend your cash with them which is taken immediately. Got excellent help from support one mr Gabriel helped me to validate my account and to collect my winnings. After my deposit I had multiple texts and emails wanting verification which I appreciate is important and they are highly regulated. Doing this allows us to continue to provide the safest and most responsible environment we can to all our players, we would like to thank you for your patience and understanding with this. One of the best casinos I have ever played at, great selection of games, decent returns. To say I put my money in. Still my favourite site by a country mile. I've sent five emails and rang them. MrGreen have gone down hill recently MrGreen have gone down hill recently. They are trust able! On checking my bank not one had gone in. Hi I had a great experience with Mr Green casino suddenly asked me to verify my identity for the second time this time wanting me to take a photo with me holding my Driving licence. Was told to wait for the following day. Instead of responding to my actual issue I got another auto bot explaining fees As someone that never made it to being a full customer I can only imagine the horror's of going all the way and my deepest sympathies are with you all. Which I've sent. You've already flagged this. I offered driving license, bank statements She rudely and abruptly ended the chat and this was me being very polite and without any added sarcasm. Hi I wrote a letter to the UK gambling commission expressing concern about the laws governing ID documents and when they should be applied for by online casinos like Mr Green and this in part is his reply. Expecting Mr greens casino to honour people's wins.